Iseehear Inc. - Health Status Check

Emergency Planning

1. Emergency Prepration

  1. We recommend that our subscribers’ backup their data to a spreadsheet or PDF at least once a week or every two weeks.

  2. Backing up important data is the single most effective way of surviving a service disruption. Learn more about how Iseehear Life Sciences and SoftMouse.NET provides you with personal do it yourself backup options.

  3. Visit personal do it yourself backup options.

2. Service Disruption Plan of Action

  1. In the event of a security incident, network outage, cyberattack, data breach or some type of service distruption, please visit our Health Status Check Dashboard located on the page for updates, information and instructions.

  2. If any type of service distruption occurs, the IT-Security Team logs and prioritizes the service distruption according to its severity and all service distruption notifications will be posted and archived on the Iseehear Health Status Check Dashboard.

  3. The Health Status Check Dashboard will be updated regularly so as to keep the customers informed on the status of the incident and the steps being taken to resolve the incident. Once the incident has been resolved, the customers will be informed via the Health Status Check Dashboard.

  4. If the IT-Security Team concludes that the service disruption will last beyond sixty (60) minutes, then the IT-Security Team will inform our cutomers of this situation and deploy the cloud application along with a backed-up copy of the customer data to the Research Continuity Environment.

      For example, if there was a service disruption effecting SoftMouse.NET lasting longer than 60 minutes, then these steps will be taken:
      1. The Research Continuity Environment will be deployed:
        1. With a clean SoftMouse.NET application.
        2. With a backed-up copy of the customer data.
      2. Customers will be informed on how to access SoftMouse.NET in order to continue with their research activities.

  5. Read more about the Research Continuity Environment

    Please visit the Iseehear Health Status Check Dashboard    Iseehear Health Status Check Dashboard

Iseehear Inc. Life Sciences
Canada - USA - Belgium (EU) - Singapore (Asia Pacific)
Head Office: 250 University Avenue Suite 200 M5H 3E5 Toronto, Ontario Canada

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