Emergency Planning and Preparedness


Here is how YOU can Prepare

Preparations for Working from Home or Remotely in an emergency

    1. Develop contingency plans: Ensure that colony management responsibilities are shared between teams and ensure you put contingency plans in place in case key personnel get sick.

    Suggestion:
      Here is our suggestion to handle rotating teams.
      Many labs and animal care departments have adopted the strategy of having rotating teams go to the animal facility to take care of the animals and manage the colonies. Having these kinds of tag teams helps to ensure physical distancing as well as making sure teams don’t burn out.

    SoftMouse.NET  Tip:
      You can temporarily allow for relaxed permission settings on your account to ensure the right people have the edit capability they need to make updates to the records.
      Have your SoftMouse.NET admin make the necessary changes to the access permissions on the account OR contact our support team for assistance with this.

    2. Back up your data: Have a back-up strategy and remember to do it: All important files should be backed up regularly. Automated personal backup: If you would like to receive an automated back up of your data by email either weekly or monthly, please contact our support team and we will gladly assist you with setting this up.

    3. Ensure adequate support in case of problems.

    4. Establish procedures to follow in the event of a security incident.

Frequently asked questions:


1. How can we use SoftMouse.NET to assist in scaling down the colony?
    Different locations are putting in place different policies for what needs to happen with the research animals in these difficult times. Many are suggesting that breeding pairs should be separated and only essential animals be kept in a maintenance mode. Cryopreservation is also being suggested for certain strains.

SoftMouse.NET  Tip:
    Use the customizable Cage Status as a way of marking Priority Cages so that the rotating teams know which cages are marked to save.

    Did you know that you can archive mouselines? If you have chosen to cryopreserve a mouseline, on your mouseline list, you can easily select the lines in question and click the Archive button. This will simply remove the line from the main list making it easy to see what is available. You can have peace of mind that all past information for this line will be in the archive and readily restored when your research requires.

2. In the event that my administrative/financial colleagues are not as responsive as usual, how do I ensure that I have continuous access to my SoftMouse.NET account if my subscription is up for renewal or I want to sign up?
    We understand administrative processes might not be running as usual with the current circumstances and we would like to help as much as we can.

SoftMouse.NET  Tip:
    A simple written confirmation of renewal would allow us to guarantee continuous access to your SoftMouse.NET account while you go through the payment process. Please simply update us as soon as you know more information. All communication regarding your SoftMouse.NET subscription should be directed to: [email protected]

3. What measures is SoftMouse.NET taking to protect my data?
    We understand the gravity of these uncertain times and appreciate the concern over the security and protection of your research data.

    The security measures and disaster recovery policies that we already have in place allow us to ensure that your data is monitored, backed up, secured and retrievable at all times. Read more HERE.

SoftMouse.NET  Tip:
    If you would like to receive an automated back up of your data by email either weekly or monthly, please contact our support team and we will gladly assist you with setting this up.






Here is how WE are Prepared

Service Disruption Plan of Action

    1. In the event the Iseehear Inc. IT-Security Team concludes that the service disruption will last beyond five (5) minutes, then the IT-Security Team will inform our cutomers of this situation. We will post status updates on the Health Status Check Dashboard page.

    2. In the event of a security incident, network outage, cyberattack, data breach or some type of service distruption, please visit our Health Status Check Dashboard located on the IseehearHealth.com/status page for updates, information and instructions.

    3. In the event of any type of service distruption occurrence, the Iseehear Inc. IT-Security Team logs and prioritizes the service distruption according to its severity and all service distruption notifications will be posted and archived on the Iseehear Health Status Check Dashboard.

    4. The Health Status Check Dashboard will be updated regularly so as to keep the customers informed on the status of the incident and the steps being taken to resolve the incident. Once the incident has been resolved, the customers will be informed via the Health Status Check Dashboard.

    5. In the event the Iseehear Inc. IT-Security Team concludes that the service disruption will last beyond sixty (60) minutes, then the IT-Security Team will inform our cutomers of this situation and deploy the cloud application along with a backed-up copy of the customer data to the Research Continuity Environment.

    For example, in the event that there is a service disruption affecting SoftMouse.NET lasting longer than 60 minutes, then these steps will be taken:

      5.1. The Research Continuity Environment will be deployed:

        5.1.1. With a clean SoftMouse.NET application.

        5.1.2. With a backed-up copy of the customer data.

      5.2. Customers will be informed on how to access SoftMouse.NET in order to continue with their research activities.


    Read more about the Research Continuity Environment

    Please visit the Iseehear Health Status Check Dashboard    Iseehear Health Status Check Dashboard








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