Iseehear Inc. - Health Status Check

All Systems Are Operational
Previous Maintenance Schedule
  • SoftMouse.NET Planned Maintenance - September 11, 2020
  • SoftMouse.NET maintenance has been COMPLETED

    • All SoftMouse.NET services are available.

    Thank you,

    SoftMouse.NET

    Your digital breeding & colony management partner


    Planned Maintenance

    Start: 11:00 PM EST Friday September 11, 2020

    Duration: Up to 45 minutes

    In order to convert Toronto EST time to your local time, please use this Time Zone Converter – Time Difference Calculator

    Purpose:

    Maintenance on SoftMouse.NET.

    About Upgrades and System Maintenance

    Scheduled Upgrades or System Maintenance Procedures are conducted on Friday and / or Saturday evenings during our regular maintenance window between 9:00 pm and 3:00 am EST (Toronto) in order to minimize inconvenience to our subscribers around the world.

    During Upgrades and System Maintenance Procedures, access to your account will be temporarily unavailable.

    Click here to learn more about: Scheduled Upgrades And System Maintenance Procedures.

    If you have any questions, please contact the Iseehear Support Desk at [email protected]

    Thank you,

    SoftMouse.NET Your digital breeding & colony management partner

  • SoftMouse.NET Planned Maintenance - August 29, 2020
  • SoftMouse.NET maintenance has been COMPLETED

    • All SoftMouse.NET services are available.

    Thank you,

    SoftMouse.NET

    Your digital breeding & colony management partner


    Planned Maintenance

    Start: 10:00 PM EST Saturday August 29, 2020

    Duration: Up to 3 Hours

    In order to convert Toronto EST time to your local time, please use this Time Zone Converter – Time Difference Calculator

    Purpose:

    Maintenance on SoftMouse.NET.

    About Upgrades and System Maintenance

    Scheduled Upgrades or System Maintenance Procedures are conducted on Friday and / or Saturday evenings during our regular maintenance window between 9:00 pm and 3:00 am EST (Toronto) in order to minimize inconvenience to our subscribers around the world.

    During Upgrades and System Maintenance Procedures, access to your account will be temporarily unavailable.

    Click here to learn more about: Scheduled Upgrades And System Maintenance Procedures.

    If you have any questions, please contact the Iseehear Support Desk at [email protected]

    Thank you,

    SoftMouse.NET Your digital breeding & colony management partner

  • SoftMouse.NET Maintenance - August 13, 2020

  • SoftMouse.NET maintenance has been COMPLETED.

    • All SoftMouse.NET services are available.

    Thank you,

    SoftMouse.NET

    Your digital breeding & colony management partner




    Start: 11:00 PM EST Thursday August 13, 2020

    End: 11:15 PM EST Thursday August 13, 2020

    In order to convert Toronto EST time to your local time, please use this Time Zone Converter – Time Difference Calculator

    Purpose:

    Maintenance on SoftMouse.NET.

    During the scheduled Maintenance, subscribers will not be able to login to their account.

    We will update this notice once the maintenance has been completed.

    To learn more about: Scheduled Upgrades And System Maintenance Procedures

    If you have any questions, please contact the Iseehear Support Desk at [email protected]

    Thank you,

    SoftMouse.NET Your digital breeding & colony management partner

  • SoftMouse.NET Application Upgrade and Maintenance - August 7, 2020

  • SoftMouse.NET application upgrade version 5.1 has been COMPLETED.

    • All SoftMouse.NET services are available.

    • Log in to SoftMouse.NET and visit the Home page (Click Home Page Icon) to learn more about what was upgraded.

    Thank you,

    SoftMouse.NET

    Your digital breeding & colony management partner



    Start: 10:00 PM EST Friday August 7, 2020

    End: 3:00 AM EST Saturday August 8, 2020

    In order to convert Toronto EST time to your local time, please use this Time Zone Converter – Time Difference Calculator

              https://www.timeanddate.com/worldclock/converter.html
    

    Purpose:

    1. Application Maintenance and upgrade to SoftMouse.NET version 5.1

    During the scheduled Application Maintenance and upgrade, subscribers will not be able to login to their account.

    We will update this notice once the Application Maintenance and upgrade has been completed.

    To learn more about: Scheduled Upgrades And System Maintenance Procedures (copy and paste the link below into your browser)

         https://www.softmouse.net/softmouse-mouse-colony-management-software-database-lims-support.jsp#scheduledUpdates
    

    If you have any questions, please contact the Iseehear Support Desk at [email protected]

    Thank you,

    SoftMouse.NET Your digital breeding & colony management partner

  • SoftMouse.NET Maintenance - August 1, 2020

  • SoftMouse.NET maintenance has been COMPLETED.

    • All SoftMouse.NET services are available.

    Thank you,

    SoftMouse.NET

    Your digital breeding & colony management partner




    Start: 10:00 PM EST Saturday August 1, 2020

    End: 3:00 AM EST Sunday August 2, 2020

    In order to convert Toronto EST time to your local time, please use this Time Zone Converter – Time Difference Calculator

              https://www.timeanddate.com/worldclock/converter.html
    

    Purpose:

    Maintenance on SoftMouse.NET.

    During the scheduled Maintenance, subscribers will not be able to login to their account.

    We will update this notice once the maintenance has been completed.

    To learn more about: Scheduled Upgrades And System Maintenance Procedures (copy and paste the link below into your browser)

         https://www.softmouse.net/softmouse-mouse-colony-management-software-database-lims-support.jsp#scheduledUpdates
    

    If you have any questions, please contact the Iseehear Support Desk at [email protected]

    Thank you,

    SoftMouse.NET Your digital breeding & colony management partner

  • Unscheduled Maintenance - July 12, 2020
  • All SoftMouse.NET services are available.

    Thank you, SoftMouse.NET Your digital breeding & colony management partner



    SoftMouse.NET will conduct an unplanned maintenance for 45 mins at 5:30pm EST today (ie within this hour). SoftMouse.NET will resume access at 6:15pm EST. We apologize for the inconvenience.

    Thank you for your patience. SoftMouse.NET Your digital breeding & colony management partner

  • Unscheduled Maintenance - July 06, 2020
  • ** NOTICE: SoftMouse.NET may run slower than usual in the next few minutes for ~5 mins as we make minor infrastructure adjustments. If your session should end please log back in.

    We apologize for the inconvenience. Thank you for your patience! SoftMouse.NET Your digital breeding & colony management partner

  • SoftMouse.NET Application Upgrade and Maintenance - July 03, 2020

  • SoftMouse.NET application upgrade version 5.0 has been COMPLETED.

    • All SoftMouse.NET services are available.

    • Log in to SoftMouse.NET and visit the Home page (Click Home Page Icon) to learn more about what was upgraded.

    Thank you,

    SoftMouse.NET

    Your digital breeding & colony management partner





    Start: 9:00 PM EST Friday July 3, 2020

    End: 3:00 AM EST Saturday July 4, 2020

    In order to convert Toronto EST time to your local time, please use this Time Zone Converter – Time Difference Calculator

              https://www.timeanddate.com/worldclock/converter.html
    

    Purpose:

    1. Application maintenance and upgrade to SoftMouse.NET version 5.0

    During the scheduled Server and Infrastructure Maintenance, subscribers will not be able to login to their account.

    We will update this notice once the server and infrastructure maintenance has been completed.

    To learn more about: Scheduled Upgrades And System Maintenance Procedures (copy and paste the link below into your browser)

         https://www.softmouse.net/softmouse-mouse-colony-management-software-database-lims-support.jsp#scheduledUpdates
    

    If you have any questions, please contact the Iseehear Support Desk at [email protected]

    Thank you,

    SoftMouse.NET Your digital breeding & colony management partner

  • Unscheduled Maintenance - May 25, 2020


  • SoftMouse.NET may run slower than usual at 10PM EST today for 15 minutes as we make minor infrastructure adjustments.

    Thank you,

    SoftMouse.NET Your digital breeding & colony management partner

  • SoftMouse.NET Application Maintenance - May 15, 2020

  • SoftMouse.NET application maintenance has been COMPLETED.

    • All SoftMouse.NET services are available.

    Thank you,

    SoftMouse.NET

    Your digital breeding & colony management partner




    Start: 10:00 PM EST Friday May 15, 2020

    End: 3:00 AM EST Saturday May 16, 2020

    In order to convert Toronto EST time to your local time, please use this Time Zone Converter – Time Difference Calculator

              https://www.timeanddate.com/worldclock/converter.html
    

    Purpose:

    1. Application Maintenance

    During the maintenance, subscribers will not be able to login to their account.

    We will update this notice once the application maintenance has been completed.

    If you have any questions, please contact the SoftMouse.NET Support Desk at [email protected]

    Thank you,

    SoftMouse.NET Your digital breeding & colony management partner

  • SoftMouse.NET Application Upgrade and Maintenance - May 01, 2020

  • SoftMouse.NET application upgrade version 4.3.3 has been COMPLETED.

    • All SoftMouse.NET services are available.

    • Log in to SoftMouse.NET and visit the Home page (Click Home Page Icon) to learn more about what was upgraded.

    Thank you,

    SoftMouse.NET

    Your digital breeding & colony management partner






    Start: 10:00 PM EST Friday May 01, 2020

    End: 3:00 AM EST Saturday May 02, 2020

    In order to convert Toronto EST time to your local time, please use this Time Zone Converter – Time Difference Calculator

              https://www.timeanddate.com/worldclock/converter.html
    

    Purpose:

    1. Application maintenance and upgrade to SoftMouse.NET version 4.3.3

    During the scheduled Maintenance window, subscribers will not be able to login to their account.

    We will update this notice once the maintenance has been completed.

    To learn more about: Scheduled Upgrades And System Maintenance Procedures (copy and paste the link below into your browser)

         https://www.softmouse.net/softmouse-mouse-colony-management-software-database-lims-support.jsp#scheduledUpdates
    

    If you have any questions, please contact the Iseehear Support Desk at [email protected]

    Thank you,

    SoftMouse.NET Your digital breeding & colony management partner

  • SoftMouse.NET Application Upgrade and Maintenance - February 28, 2020

  • SoftMouse.NET application upgrade version 4.2.13 has been COMPLETED.

    • All SoftMouse.NET services are available.

    • Log in to SoftMouse.NET and visit the Home page (Click Home Page Icon) to learn more about what was upgraded.

    Thank you,

    SoftMouse.NET

    Your digital breeding & colony management partner






    Start: 10:00 PM EST Friday February 28, 2020

    End: 3:00 AM EST Saturday February 29, 2020

    In order to convert Toronto EST time to your local time, please use this Time Zone Converter – Time Difference Calculator

              https://www.timeanddate.com/worldclock/converter.html
    

    Purpose:

    1. Application maintenance and upgrade to SoftMouse.NET version 4.2.13

    During the scheduled Server and Infrastructure Maintenance, subscribers will not be able to login to their account.

    We will update this notice once the server and infrastructure maintenance has been completed.

    To learn more about: Scheduled Upgrades And System Maintenance Procedures (copy and paste the link below into your browser)

         https://www.softmouse.net/softmouse-mouse-colony-management-software-database-lims-support.jsp#scheduledUpdates
    

    If you have any questions, please contact the Iseehear Support Desk at [email protected]

    Thank you,

    SoftMouse.NET Your digital breeding & colony management partner

  • Unscheduled Server Maintenance (Duration 3 hours)


  • Start Time: 5:00 PM EST (today) Sunday December 8, 2019

    End Time: 8:00 PM EST (today) Sunday December 8, 2019

    In order to convert Toronto EST time to your local time, please use this Time Zone Converter – Time Difference Calculator

           https://www.timeanddate.com/worldclock/converter.html
    

    Purpose:

    1. Server Maintenance

    During the maintenance, subscribers will not be able to login to their account.

    We will update this notice once the application maintenance has been completed.

    We apologize for the inconvenience and thank you for your patience!

    If you have any questions, please contact the SoftMouse.NET Support Desk at [email protected]

    Thank you,

    SoftMouse.NET Your digital breeding & colony management partner

  • Update: SoftMouse.NET Server and Infrastructure Maintenance - December 08, 2019


  • As part of our planned infrastructure maintenance this weekend (Dec 7-8), SoftMouse.NET may occasionally run a bit slower than usual today.

    We apologize for the inconvenience and thank you for your patience!

    If you have any questions, please contact the Iseehear Support Desk at [email protected]

    SoftMouse.NET Support Desk

    Your digital breeding & colony management partner

  • SoftMouse.NET Scheduled Server and Infrastructure Maintenance - December 07, 2019


  • Start: 10:00 PM EST Saturday December 7, 2019

    End: 3:00 AM EST Sunday December 8, 2019

    In order to convert Toronto EST time to your local time, please use this Time Zone Converter – Time Difference Calculator

         https://www.timeanddate.com/worldclock/converter.html
    

    Purpose:

    1. Server and Infrastructure Maintenance to SoftMouse.NET

    During the scheduled Server and Infrastructure Maintenance, subscribers will not be able to login to their account.

    We will update this notice once the server and infrastructure maintenance has been completed.

    To learn more about: Scheduled Upgrades And System Maintenance Procedures (copy and paste the link below into your browser)

         https://www.softmouse.net/softmouse-mouse-colony-management-software-database-lims-support.jsp#scheduledUpdates
    

    If you have any questions, please contact the Iseehear Support Desk at [email protected]

    Thank you,

    SoftMouse.NET Your digital breeding & colony management partner

  • SoftMouse.NET Application Upgrade and Maintenance - November 29 2019

  • SoftMouse.NET application upgrade version 4.3.0 has been COMPLETED.

    • All SoftMouse.NET services are available.

    • Log in to SoftMouse.NET and visit the Home page (Click Home Page Icon) to learn more about what was upgraded.

    Thank you,

    SoftMouse.NET

    Your digital breeding & colony management partner




    Start: 10:00 PM EST Friday November 29, 2019

    End: 3:00 AM EST Saturday November 30, 2019

    Convert to your local time: https://www.timeanddate.com/worldclock/converter.html

    Purpose: Application upgrade and maintenance to SoftMouse.NET version 4.3.0

    During the scheduled application upgrade, subscribers will not be able to login to their account.

    We will update this notice once the application upgrade has been completed.

    If you have any questions, please contact the SoftMouse.NET Support Desk at [email protected]

    Thank you,

    SoftMouse.NET Your digital breeding & colony management partner

  • SoftMouse.NET Server Maintenance - November 3, 2019

  • SoftMouse.NET Server Maintenance has been COMPLETED.

    • All SoftMouse.NET services are available.

    • Log in to SoftMouse.NET and visit the Home page (Click Home Page Icon) to learn more about what was upgraded.

    Thank you,

    SoftMouse.NET

    Your digital breeding & colony management partner




    Start: 7:00 PM EST Sunday November 3, 2019

    End: 8:30 AM EST Sunday November 3, 2019

    In order to convert Toronto EST time to your local time, please use this Time Zone Converter – Time Difference Calculator https://www.timeanddate.com/worldclock/converter.html

    Purpose:

    1. Server Maintenance

    During the maintenance, subscribers will not be able to login to their account.

    We will update this notice once the application maintenance has been completed.

    If you have any questions, please contact the SoftMouse.NET Support Desk at [email protected]

    Thank you,

    SoftMouse.NET Your digital breeding & colony management partner

  • SoftMouse.NET Application Upgrade - October 12, 2019

  • SoftMouse.NET application upgrade version 4.2.9 has been COMPLETED.

    • All SoftMouse.NET services are available.

    • Log in to SoftMouse.NET and visit the Home page (Click Home Page Icon) to learn more about what was upgraded.

    Thank you,

    SoftMouse.NET

    Your digital breeding & colony management partner




    Start: 10:00 PM EST Saturday October 12, 2019

    End: 3:00 AM EST Sunday October 13, 2019

    In order to convert Toronto EST time to your local time, please use this Time Zone Converter – Time Difference Calculator https://www.timeanddate.com/worldclock/converter.html

    Purpose:

    1. Application upgrade to SoftMouse.NET version 4.2.9

    During the scheduled application upgrade, subscribers will not be able to login to their account.

    We will update this notice once the application upgrade has been completed.

    If you have any questions, please contact the Iseehear Support Desk at [email protected]

    Thank you,

    SoftMouse.NET Your digital breeding & colony management partner

  • SoftMouse.NET Application Upgrade - October 5, 2019

  • SoftMouse.NET application upgrade version 4.2.8 has been COMPLETED.

    • All SoftMouse.NET services are available.

    • Log in to SoftMouse.NET and visit the Home page (Click Home Page Icon) to learn more about what was upgraded.

    Thank you,

    SoftMouse.NET

    Your digital breeding & colony management partner




    Start: 10:00 PM EST Saturday October 5, 2019

    End: 3:00 AM EST Sunday October 6, 2019

    In order to convert Toronto EST time to your local time, please use this Time Zone Converter – Time Difference Calculator https://www.timeanddate.com/worldclock/converter.html

    Purpose:

    1. Application upgrade to SoftMouse.NET version 4.2.8

    During the scheduled application upgrade, subscribers will not be able to login to their account.

    We will update this notice once the application upgrade has been completed.

    If you have any questions, please contact the Iseehear Support Desk at [email protected]

    Thank you,

    SoftMouse.NET Your digital breeding & colony management partner

  • SoftMouse.NET Application Upgrade - September 6, 2019

  • SoftMouse.NET application upgrade version 4.2.7 has been COMPLETED.

    • All SoftMouse.NET services are available.

    • Log in to SoftMouse.NET and visit the Home page (Click Home Page Icon) to learn more about what was upgraded.

    Thank you,

    SoftMouse.NET

    Your digital breeding & colony management partner




    Start: 10:00 PM EST Friday September 6, 2019

    End: 3:00 AM EST Saturday September 7, 2019

    In order to convert Toronto EST time to your local time, please use this Time Zone Converter – Time Difference Calculator https://www.timeanddate.com/worldclock/converter.html

    Purpose:

    1. Application upgrade to SoftMouse.NET version 4.2.7

    During the scheduled application upgrade, subscribers will not be able to login to their account.

    We will update this notice once the application upgrade has been completed.

    If you have any questions, please contact the Iseehear Support Desk at [email protected]

    Thank you,

    SoftMouse.NET Your digital breeding & colony management partner

  • SoftMouse.NET Application Upgrade - July 12, 2019

  • SoftMouse.NET application upgrade version 4.2.6 has been COMPLETED.

    • All SoftMouse.NET services are available.

    • Log in to SoftMouse.NET and visit the Home page (Click Home Page Icon) to learn more about what was upgraded.

    Thank you,

    SoftMouse.NET

    Your digital breeding & colony management partner




    Start: 11:00 PM EST Friday July 12, 2019

    End: 3:00 AM EST Saturday July 13, 2019

    In order to convert Toronto EST time to your local time, please use this Time Zone Converter – Time Difference Calculator https://www.timeanddate.com/worldclock/converter.html

    Purpose:

    1. Application upgrade to SoftMouse.NET version 4.2.6
    2. Cloud Operations maintenance

    During the scheduled application upgrade and operations maintenance, subscribers will not be able to login to their account.

    We will update this notice once the application upgrade and maintenance have been completed.

    If you have any questions, please contact the Iseehear Support Desk at [email protected]

    Thank you, SoftMouse.NET Your digital breeding & colony management partner

  • SoftMouse.NET Application Upgrade - June 28, 2019

  • SoftMouse.NET application upgrade version 4.2.4 has been COMPLETED.

    • All SoftMouse.NET services are available.

    • Log in to SoftMouse.NET and visit the Home page (Click Home Page Icon) to learn more about what was upgraded.

    Thank you,

    SoftMouse.NET

    Your digital breeding & colony management partner




    Start: 11:00 PM EST Friday June 28, 2019

    End: 3:00 AM EST Saturday June 29, 2019

    In order to convert Toronto EST time to your local time, please use this Time Zone Converter – Time Difference Calculator https://www.timeanddate.com/worldclock/converter.html

    Purpose:

    1. Application upgrade
    2. Cloud Operations maintenance

    During the scheduled application upgrade and operations maintenance, subscribers will not be able to login to their account.

    We will update this notice once the application upgrade and maintenance have been completed.

    If you have any questions, please contact the Iseehear Support Desk at [email protected]

    Thank you, SoftMouse.NET Your digital breeding & colony management partner

  • SoftMouse.NET Application Upgrade - May 17, 2019

  • SoftMouse.NET application upgrade version 4.2.3 has been COMPLETED.

    • All SoftMouse.NET services are available.

    • Log in to SoftMouse.NET and visit the Home page (Click Home Page Icon) to learn more about what was upgraded.

    Thank you,

    SoftMouse.NET

    Your digital breeding & colony management partner




    Start: 11:00 PM EST Friday May 17, 2019

    End: 3:00 AM EST Saturday May 18, 2019

    In order to convert Toronto EST time to your local time, please use this Time Zone Converter – Time Difference Calculator https://www.timeanddate.com/worldclock/converter.html

    Purpose:

    1. Application upgrade
    2. Application maintenance

    During the scheduled application upgrade maintenance, subscribers will not be able to login to their account.

    We will update this notice once the application upgrade and maintenance have been completed.

    If you have any questions, please contact the Iseehear Support Desk at [email protected]

    Thank you, SoftMouse.NET Your digital breeding & colony management partner

  • SoftMouse.NET System Maintenance and Upgrade - March 2, 2019

    • SoftMouse.NET maintenance has been completed

    • All SoftMouse.NET services are available.

    Thank you,

    SoftMouse.NET

    Your digital breeding & colony management partner




    Start: 10:00 PM EST Saturday March 2nd 2019

    End: 3:00 AM EST Sunday March 3rd 2019

    In order to convert Toronto EST time to your local time, please use this Time Zone Converter – Time Difference Calculator https://www.timeanddate.com/worldclock/converter.html

    Purpose:

    We will be upgrading the SoftMouse.NET cloud infrastructure.

    During the scheduled cloud upgrade and maintenance, subscribers will not be able to login to their account.

    We will update this notice once the cloud upgrade and maintenance have been completed.

    If you have any questions, please contact the Iseehear Support Desk at [email protected]

    Thank you, SoftMouse.NET Your digital breeding & colony management partner

  • SoftMouse.NET Application Upgrade and Maintenance - February 22, 2019

    • SoftMouse.NET maintenance and upgrade have been completed

    • All SoftMouse.NET services are available.

    • Log in to SoftMouse.NET and visit the Home page (Click Home Page Icon) to learn more about what was upgraded.

    Thank you,

    SoftMouse.NET

    Your digital breeding & colony management partner




    Start Date: 11:00 PM EST Friday February 22nd 2019

    End Date: 3:00 AM EST Saturday February 23rd 2019

    In order to convert Toronto EST time to your local time, please use this Time Zone Converter – Time Difference Calculator https://www.timeanddate.com/worldclock/converter.html

    Purpose:

    1. Application upgrade
    2. Application maintenance

    During the scheduled application upgrade maintenance, subscribers will not be able to login to their account.

    We will update this notice once the apllication upgrade and maintenance have been completed.

    If you have any questions, please contact the Iseehear Support Desk at [email protected]

    Thank you, SoftMouse.NET Your digital breeding & colony management partner

Previous Incidents

16th September 2020

Mouse Colony Software SoftMouse.NET Slowness - September 16, 2020
(Wednesday 16th September 2020 13:00:00)

Update:

We are no longer experiencing the localized slowness on the network. If you are experiencing any issues please don't hesitate to contact at [email protected]

The SoftMouse Support Desk



Attention:

One of our cloud service providers is experiencing slowness on their network. This may affect some of our users. We are monitoring the situation and will provide an update as soon as we have more information. We apologize for any inconvenience.

The SoftMouse Support Desk



Vendor Health Status Pages



Page Last Updated:   Fri, Sep 25, 2020 8:24 PM   (Toronto, Canada)






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