To maintain the highest levels of quality in our software, databases and data centers, Iseehear must periodically perform scheduled system maintenance and upgrades. The Scheduled Upgrades or System Maintenance Procedures assist us in ensuring the relevance, security and performance of the Iseehear systems. During Upgrades and System Maintenance Procedures, access to your account will be temporarily unavailable.

1. Scheduled Application Upgrades or System Maintenance Procedures are conducted on Friday and / or Saturday evenings during our regular maintenance window between 9:00 pm and 3:00 am EST (Toronto) in order to minimize inconvenience to our subscribers around the world. Note that major version upgrades may require an extension to the regular maintenance window to ensure a successful upgrade.
2. Iseehear will provide advance notice of Scheduled Application Upgrades or System Maintenance Procedures to ensure subscribers have sufficient time to plan and prepare for the temporary service interruption.
3. Application access will be temporarily unavailable in order to execute the Upgrade or System Maintenance Procedures.
4. Dates and times for all Scheduled Upgrades or System Maintenance Procedures will be posted in advance in these locations:
   1. Iseehear Health Network Status Check  
   2. On the Notice Board section of the login access page
   3. On the Information Scroll located at the top of www.SoftMouse.NET  
5. Scheduled Application Upgrades or System Maintenance to applications will not affect the data that you have entered into the system.
6. Important: During Scheduled Application Upgrades or System Maintenance Procedures, access to your account will be temporarily unavailable.
7. If you have any questions or require additional information, please contact the Iseehear Support Desk
8. In order to convert Toronto time to your local time, please use this Time Zone Converter – Time Difference Calculator 

Thank you for your understanding and support.